Position
This role is for an exceptional leader who has the ability to drive revenue growth through lead generation, event scheduling, grant writing, and building strong processes, standard operating procedures, and overall operations of the organization.
The purpose of this role is to drive revenue growth across our programs while improving, strengthening and accelerating performance of our client delivery and customer service programs.
Day to day constructs of the role include daily management of organizational metrics and key performance indicators to increase efficiency, effectiveness and execution to achieve desired results.
Responsibilities (tasks associated with the role)
Dream 100 List (e-mail marketing list) management
Maintain and update the Dream 100 List, including research on companies and key executive contacts.
Coordinate marketing mailings via e-mail and/or post.
Email Marketing List Management
Maintain the email marketing list updated and ensure accuracy for marketing initiatives.
Coordinate SquareSpace contacts and FG Funnels customer listing.
Standard OperATING PROCEDURE (SOP) MANagement
Develop, implement, and maintain, SOPs to streamline and automate organizational processes for efficiency.
Executive Support
Assist CEO and leadership team in strategy execution to grow revenue and build an industry-leading organization.
Act as the CEO’s right-hand, managing key priorities and providing operational support.
Communicate on behalf of the CEO, ensuring the CEO’s vision and mission are reflected in all correspondence.
Speaker Event Research and Application Management
Research potential speaker events following the criteria
Responsible for writing, submitting, and follow up of speaker applications
Operational Performance Support
Work closely with the CEO and leadership team to drive operational results, set goals for growth, and track performance.
Create and use measurement tools to assess efficiency and process effectiveness.
Event and Conference Coordination
Research and book speaking engagements, manage conference programs, and handle registrations.
Provide logistical support for live events, both online and in-person.
Reporting & Analysis
Prepare accurate and timely reports on the operational status of programs and initiatives.
Metrics (KPIs) / Success Measured By:
Time saved through automation
Reduction in operational errors or delays
Accuracy of contact information in Dream 100 list
# of booked speaking events
Efficiency gains measured by tools created
Timeliness to provide reports & accuracy
Provide a weekly, detailed, department update to CEO
Requirements (Expected Proficiencies)
Must have exceptional ability to track and manage data and use it to drive performance improvements and business efficiencies to accelerate results.
Detail-oriented (quality & precision-focused)
Innovative & risk-taking
Strong communication skills
Ability to be flexible in task switching in high paced environment
Self-motivated in a remote team atmosphere
Team-oriented (cooperative & collaborative)
Expert with email, internet, Excel, Word, PowerPoint, Microsoft 365 & Suite
Excellent English written and oral communication skills required
Strong in time management, problem solving, spreadsheets, negotiation & budgeting, multitasking, technology and networking
Highly organized
Self-driven and proactive nature
Passion for exceptional customer service
2 (minimum) years of Customer Service experience
This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.
To apply for this position, email your resume to applicants.graceandsalt@gmail.com.